Privacy Policy

Last updated: January 15, 2026

1. Who We Are

AVPN Ltd. ("we", "us", "our") is a company registered in England and Wales (company number 12847593), with its registered office at 71 Queen Victoria Street, London, EC4V 4AY. We are the data controller for the personal information we collect in connection with the AVPN platform.

2. Information We Collect

Account information: When you register, we collect your name, email address, organisation, and job title. We use this to create and manage your account and to communicate with you about the Service.

Usage data: We collect information about how you use the Service, including storage volumes, retrieval patterns, streaming activity, and API calls. This data is aggregated and used to improve the Service, allocate resources, and generate anonymised usage reports.

Technical data: We automatically collect IP addresses, browser type, device identifiers, and log data when you access the Service. This helps us maintain security, prevent fraud, and optimise performance.

Content you upload: We process and store the video and media files you upload solely to provide the Service. We do not analyse, sell, or use your content for any purpose other than providing the storage, streaming, retrieval, and cataloguing features you have requested.

3. How We Use Your Information

We use your personal information to: provide and maintain the Service; process transactions and send related communications; respond to your support requests; send technical notices and updates; monitor and improve the Service; and comply with legal obligations. We do not sell your personal information to third parties.

4. Data Sharing

We may share your information with: cloud infrastructure providers who host and process data on our behalf under strict data processing agreements; payment processors to handle billing transactions; law enforcement when required by applicable law. We require all third-party processors to maintain appropriate security measures.

5. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with applicable data protection laws.

6. Data Security

We implement industry-standard security measures including encryption at rest (AES-256) and in transit (TLS 1.3), access controls, regular security audits, and employee training. While no system is completely secure, we are committed to protecting your personal information.

7. Your Rights

Under applicable data protection laws, including the UK GDPR, you have the right to: access your personal data; rectify inaccuracies; request deletion; restrict processing; data portability; and object to processing. To exercise these rights, contact us at privacy@avpn.vip. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 90 days, except where retention is required for legal, accounting, or regulatory purposes.

9. Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. You can manage your cookie preferences through your browser settings at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on the Service. Your continued use after changes become effective constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or our data practices, contact our Data Protection Officer at dpo@avpn.vip or at our registered office: 71 Queen Victoria Street, London, EC4V 4AY, United Kingdom.